Seller Terms

Last updated: 7 October 2026

These terms apply, in addition to our Terms and Conditions, to everyone who sells goods, offers services or trades, or advertises as a business on TIRIDRO – including dealers, agencies, recruiters and sellers based outside the UK.

1. Approval

Selling in some sections needs an application that we check by hand. We may approve, refuse, or later suspend seller status, including where listings or conduct break these terms.

2. Fees

The current fee is always shown before you list, renew or promote. At the date above:

• Marketplace and Clearance: 5% of the sale price plus 20p per sale, taken from the payment before payout. Listing is free.
• Home Made: a commission on each sale, shown before you list. Listing is free.
• Auto (dealers), Property (agencies) and Jobs (recruitment agencies): a monthly subscription once the free allowance is used. Private sellers and ordinary employers post free.
• Construction and trades: a fee per enquiry unlocked (pay-per-lead).
• Promote: optional 7-day promotion of a listing, paid in TiriCoins, at the prices shown in the Promote window.

There is no commission on a sale that never happened.

3. Getting paid

Sales through the TIRIDRO basket are paid out to your own bank account through Stripe Connect after the order is marked complete. Stripe will ask you to verify your identity, as UK law requires for anyone receiving payments; TIRIDRO never sees your bank details or ID documents.

4. Your responsibilities

• Listings must be accurate: real photos, a genuine price, the true condition, the right category, and the true product origin or community.
• Say whether you sell as a private person or as a business. Businesses must give buyers their full consumer rights, including the 14-day cancellation right where it applies.
• Follow the law for what you sell, including consumer law, product safety, food hygiene and allergen labelling for home-made food, and any licence your trade needs.
• You are responsible for your own tax (Income Tax, and VAT if you are registered). TIRIDRO may have to report sellers’ income to HMRC under the UK digital platform reporting rules.
• Send items within the time you promised and use tracked delivery for valuable items. Items bought through the TIRIDRO basket can only be delivered to UK addresses.
• Honour every order paid through TIRIDRO, or refund it in full if you cannot.

5. Returns

When a buyer opens a return you have 3 days to accept or refuse. If you do not reply in time, the buyer is refunded; if you refuse, TIRIDRO decides. For fresh food reported spoiled or damaged within 48 hours (with photos), nothing is sent back. You pay return postage when the item is faulty, damaged, wrong or not as described; the buyer pays when they changed their mind (where a return is allowed). The refund is made when you confirm the item is back, or automatically 7 days after the return parcel is delivered. Repeated problems are recorded and can lead to suspension.

6. Sellers based outside the UK

If you live outside the UK, tick “I’m based outside the UK” and choose the country you send from. Your listing is then marked “Sent from [country]”, shown on the Sent from abroad page and on your country’s page, and is contact-only:

• there is no TIRIDRO basket; you agree payment and delivery directly with the buyer;
• you are responsible for being allowed to send the item to the UK, for customs paperwork, and for telling buyers about delivery time, cost, returns and possible import charges;
• food, plants, seeds, meat and dairy, medicines and some other goods have strict UK import rules – do not list anything you are not allowed to send;
• you may promote your listings with TiriCoins like any other seller.

7. Reels

Reels for your listings must show your own products or work. Use only music from the TIRIDRO library or audio you have rights to, and add YouTube videos only if they are yours or you have permission.

8. Disputes

Try to solve problems with buyers politely and quickly through TIRIDRO chat. TIRIDRO may step in, and our decision on a return through the basket is final for the refund, without affecting anyone’s legal rights.

9. Suspension

We may suspend or remove seller status, listings or subscriptions where these terms, our Terms and Conditions or the law are broken. Fees already properly charged for completed sales are not refunded.

10. Contact

Email [email protected].