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1. Purchases between users
Goods and services bought from another user through TIRIDRO’s basket are covered by that seller’s own return/refund practice and your rights under the Consumer Rights Act 2015 (for goods that are not as described, faulty, or not fit for purpose). TIRIDRO facilitates the payment but is not the seller of these items; contact the seller first through TIRIDRO chat. If a dispute cannot be resolved directly, contact us and we will help mediate.
2. TIRIDRO subscriptions (Agency, Recruiter, and similar)
Monthly subscriptions are billed in advance and are non-refundable for the current billing period once payment has been taken, except where required by law. You can cancel at any time to stop future renewals; access continues until the end of the period already paid for.
3. Lead credit
Lead credit purchased through TIRIDRO Leads does not expire and is only spent when you choose to unlock an enquiry. Credit already spent to unlock an enquiry is non-refundable, as the contact details have already been released to you. Unspent credit may be refunded at our discretion on request.
4. TiriCoins
TiriCoins purchased or added via bank transfer are non-refundable once credited, except where required by law. Any TiriCoins spent on a feature (such as membership or Reels tools) are non-refundable once the feature has been used.
5. Education application service
If you cancel before we have started working on your application, you receive a full refund. Once we have begun preparing or submitting your application, the fee covers work already completed and is non-refundable, except where required by UK consumer law. A rejected application does not itself entitle you to a refund, as the service covers the preparation and submission of your application, not the admissions outcome.
6. How to request a refund
You can contact us at tiridro.uk@outlook.com for any legal, privacy, or data-protection enquiry.